「 MARUKAI e-STORE 」 is online retailers that give you life support providing by MARUKAI stores which are Japanese super market centering in Los Angeles.
WELCOME TO MARUKAI e-STORE !
「 MARUKAI e-STORE 」 is a lot like your neighborhood like MARUKAI store. MARUKAI e-STORE dedicates to bringing customers the best possible prices on quality-brand merchandise. With several of locations in the United States, MARUKAI e-STORE also provides a wide selection of merchandise, plus low cost merchandise, all designed to make your shopping experience a pleasurable one. MARUKAI e-STORE offers the low cost merchandise it is because we use unique supply value chain methods by importing from Japan, and all over the world. MARUKAI e-STORE promises to meet customers’ needs and provides the best possible selection of MARUKAI e-STORE merchandise.
- How to shop MARUKAI e-STORE
- Payment Methods
- Shipping Methods
- Returns and Exchanges
- Frequently Asked Questions: FAQ
- Private Policy
How to shop MARUKAI e-STORE
It is easy to shop on MARUKAI e-STORE. Just follow the steps listed below:
1. How to Order
■ Orders are available at the Internet 24 hours a day at any time you can order, and your favorite time.
■ Find items interest you, then click「Add to Cart」button on any item detail page.
■ If you wish to add more than one item to your order, then repeat the above-mentioned step, and click「Continue Shopping」 button.
■ When you finished adding items to your shopping cart, then click 「Checkout Now」button.
2. ADDRESS BOOK - Create an Account
In order to shop on MARUKAI e-STORE, customers require creating an account. It is easy to create an account, and costs nothing. Please follow these steps below:
a. For a new customer registration:
■ Click「Register & Checkout」button.
■ Enter your payment, and shipping information. Then, click 「Create Account & Continue Checkout 」button.
b. For a previous visited customer (An existing customer):
■ If you are already registered customer or have used MARUKAI e-STORE previously, enter a password and an e-mail address.
■ then, click 「Sign in & Checkout」button.
3. Delivering Methods
■ To see delivering methods, click 「Select Shipping Method」 button.
4. Payment Information
To process your order payment, please submit the required payment information accordingly to payment methods, and click 「Continue Checkout」button.
■ For a credit card customer, please submit credit card information, and click 「Continue Checkout」button.
■ For a check customer, please submit send a check, and click 「Continue Checkout」button.
* After you confirm your order, please send your check via mail below the address listed. Please write your “Order Number” on the check
MARUKAI e-STORE
Attn : e-STORE Payment
1740 W. Artesia Blvd. Gardena, CA 90248
* We will ship your merchandise after we receive and confirm the order.
■ For PayPal customer, please finalize your PayPal payment process.
5. Order Confirmation
■ Order status will appear, please check the details, and click 「Place Order」button. Please be sure to click only ONCE.
6. Order Completed
■ When your see our order completion, please keep your order number for future purposes such as a confirmation of shipping etc.
■ Order confirmation E-mail will send to your registered E-mail address.
《 Attention 》
1. The delivery location is in California therefore, the California state tax will apply when we ship to California area.
2. In a case of out-of-stock, you will receive a notification via e-mail. We must receive a confirmation in order to send other items placed in order. Otherwise, your order will be automatically cancelled.
3. The amount of shopping limited price is 2,000 dollars. If your total order is exceeded more than 2,000 dollars, then please report to MARUKAI e-STORE customer service below:
MARUKAI e-STORE Customer Service
E-mail Address: order@marukaiestore.com
Hours of operation: 10 AM - 4PM PT (excluding weekends and holidays)
Payment Methods
The payment methods will be credit card, PayPal, or a personal check.
■ We are currently accepting Visa, MasterCard, Amex, Discover and JCB.
■ In order to pay by a personal check, you need to send us your check via mail to MARUKAI e-STORE (an address below). After receiving the check, we will confirm it and deliver your order.
MARUKAI e-STORE
Attn : e-STORE Payment
1740 W. Artesia Blvd. Gardena, CA 90248
■ In addition to item total prices, shipping and handling charge (included a fuel surcharge) is added to your total fees. Shipping and handling charge is subject to change without notice.
■ We will NOT accept MARUKAI gift certificate.
■ Please use the same name as requesting credit card.
■ When the credit company declines your credit card as an incomplete, we can not process your order. If so, e-mail will be sent to you so, please consider another payment method.
Shipping Methods
1. Shipping methods
The total delivery time (processing time+ shipping time) for your order is between 4-7business days.
It is the period of time from when you place an order until the time you receive.
Processing time for merchandise is 1-2 business days. It is the period of time form you place your order to we ship your order.
Shipping time is depends on the carrier. For FedEx Ground (standard), it will take 3-5 business days.
It is the period of time from we ship your order to your receive.
《 Attention 》
1. We will ship through Monday to Friday daily.
2. Delivery schedule can not be specified by customers.
3. The delivery location is in California. Therefore, the California state tax will apply when we ship to California area.
4. In addition to item total prices, shipping and handling charge (included a fuel surcharge) is added to your total fees. Shipping and handling charge is subject to change without notice.
5. We will not take any responsibility in delivering delay or lost to traffic conditions and whether conditions. Your order may not deliver as scheduled. Furthermore, we will inform you, if your order has been cancelled due to this condition.
6. Please acknowledge that stock availability is subject to change. For out of stock merchandise, we will give you a refund before we ship.
7. FedEx will not ship to Postal Office Boxes (P.O.Box)
Returns and Exchanges
1. Merchandise return and exchange ( product defects )
We ensure the management of merchandise. However, you want to return items a result of our error or damaged item. We will ship a replacement as soon as possible. So, please contact at MARUKAI e-STORE Customer Service (the address below);
Please contact us within 7days from the arriving date, otherwise we may not be able to return or exchange.
MARUKAI e-STORE Customer Service
E-mail: order@marukaiestore.com
Hours of operation: 10 AM - 4PM PT (excluding weekends and holidays)
《 Attention 》
We have no guarantee that all your return and exchange requests are acceptable, when your items are out-of-stock, or discontinue. In this case, we will refund the item costs.
2. Merchandise returns and exchanges (customer convenience)
For customer convenience of the return or exchange merchandise, we will accept your request however, the return shipping cost must be incurred by you. Also, please see the condition of returns or exchanges. The process of your returns and exchanges, please contact us at first. We will ask you a reason for returns or exchanges.
MARUKAI e-STORE Customer Service
E-mail: order@marukaiestore.com
Hours of operation: 10 AM - 4PM PT (excluding weekends and holidays)
We will see whether your return condition meets our restricted rules (see below). After your request is fulfilled by MARUKAI e-STORE customer service, you can return the items.
Returnable condition when
■ You contact us regarding to returns or exchanges within 7days from the arriving date;
■ Your items are new and unopened;
■ Your items are unopened and sealed items merchandise for foods, sanitary goods, clothes, bedding, dishes, and cosmetic products;
■ Items are not on special sale or outlet sale.
Important:
Medicine, sanitary goods, healthy foods, and clothing are not returnable. Also, perishable foods, deli foods, alcohols and cigarettes are not both returnable and exchangeable.
For your protection, we suggest all returns are send back by traceable carriers such as FedEx. Also, be sure to enclose your packing slip with merchandise.
Otherwise, we can not process your requests.
《 In the case of non-traceable returns, we have no responsible over any damage, or lost of the merchandise during delivering 》
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