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SHOPPING GUIDE

STEP 1

Upon deciding which items to purchase, type in or select the amount you would like, and then click on the "Add to Cart" button.

STEP 2

Make sure to check your shopping cart.
If item is out of stock, it will be automatically reduced from your shopping cart.
If you would like to check out, click on "Checkout Now" button.
If you would like to continue shopping, click "Continue Shopping" button which returns you to the previous page.

STEP 3

For a new customer, click "Register & Checkout" button.
Enter your payment and shipping information.
Then, click "Create Account & Continue Checkout" button.
For a returning customer, enter your password and email address.
Click "Sign in & Checkout" button.

STEP 4

Shipping Method. You will receive the items you ordered within 8 days.
If your shipping address is in the west, you will receive within about 4 days.
If your shipping address is in east, you will receive within about 8 days.

STEP 5

Click "Place Order" button to place your order.
Order confirmation email will be sent to your registered email address.
Keep your order confirmation number until you receive your package.


MARUKAI eSTORE
ATTN: eSTORE Customer Service Payment
1740 W Artesia Blvd., Gardena, CA 90248

OUT-OF-STOCK

If any of the items that you ordered are out of stock, you will receive a notification via email.
We must receive a confirmation reply in order to send the other items placed in order.
Please note that if we do not receive the confirmation reply within one week, the placed order will be canceled entirely.

SHIPPING

1. We ship Monday through Friday excluding Holidays.
2. Delivery Date can NOT be specified by customers.
3. If your shipping address is in CA, the state tax will apply according to the items your ordered.
4. We will NOT take any responsibility for delivering delays caused by loss, traffic conditions or weather conditions.
5. Please acknowledge that stock availability is subject to change. For out-of-stock items, we may ship without shortage items. If this is the case, we will reduce the item price from your order total amount before we ship the package.
6. Our shipping rate includes shipping fee, fuel Surcharge and other charges. Fuel surcharge percentage is subject to change based on high way average price for a gallon of diesel fuel through FedEx.
7. FedEx can NOT ship to Postal Office Boxes (P.O.BOX), hotels or APO/FOP addresses.

MISSING/DAMAGED ITEMS

Please contact us immediately if you any packages are lost or damaged.
If you provided an invalid address and the package is returned to us, we will ship again as soon as we receive your correct address. Please note that we will charge shipping fees again in this case.

RETURN/EXCHANGE POLICY

1. Defective/Damaged/Wrong Products
We do our best to ship your order so you can receive it in excellent condition.
However, if you receive damaged or wrong products, please contact us immediately within 7 days from the arrival date.

2. Customer Convenience
If you are not satisfied with the items you ordered at our online shop, please contact us within 7 days from the arrival date and please provide your order number.

Also, please note that the customer is responsible for shipping fees in this case.
Please see the non-returnable/exchangeable products listed below:
(1) Opened food products, clothing (including socks, girdles, etc.), dietary supplements, medicine, sanitary items, cosmetic, appliances, bedding, flatware and eating utensils.
(2) Perishable and dairy foods
(3) Alcohol and cigarette products
(4) Special sale or clearance items

CUSTOMER SERVICE

email: order@marukaiestore.com
Tel: (310)660-6310  Fax: (310)660-6322
Business Hours : Mon.-Thu. 10:00am-3:00pm PT
(Excluding weekends and holidays)



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